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Exchange & Returns

In case you didn't fall in love with your new piece we are now offering to returns for all domestic and international orders within 14 days of delivery. To start your return, just email us at desk@bonnieonarocket.com with the following details:

1. Your order number (or name and address).

2. The item you’d like to return/exchange and why (e.g., wrong size, not as pictured). Please make sure the product is brand new with original tags, labels, and packaging. If it’s defective, include a description and photos.

3. Our Customer Support team will get back to you within 48 hours.

4. Once you registered your return, please ship the order back within 3 working days to finalize the return and get your refund

After receiving your return request, we’ll send you a return label.

Return shipping costs will be deducted from your refund.

Once we receive your returned items, we’ll issue your refund within 2-3 business days.

Delivery

Shipments typically arrive within 2-5 business days, but timing may vary due to weather, customs, or other unexpected factors.

If you didn’t find the answer you were looking for, feel free to reach out to our customer service directly at: desk@bonnieonarocket.com

All shipments are usually shipped with DHL or DPD.

We currently ship to the United Kingdom, France, Germany, Austria and the Netherlands

If the product you’re purchasing is in stock, it’ll be shipped within 1-2 business days.

If you haven’t received a shipping confirmation after that, feel free to reach out to customer support at desk@bonnieonarocket.com.

Unfortunately, we are unable to cancel orders once your order has been submitted.

Bonnie On A Rocket takes care of all taxes and duties for the countries we ship to.

PAYMENT

At Bonnie On A Rocket, every purchase is safe and secure. We use protected connections — just look for the “https” and the lock symbol in your browser’s address bar to know you’re covered.

For added security on all credit card purchases, we’ll always ask for your CVV code at checkout.

Our payments team may run anti-fraud checks for extra protection and might reach out to you for more info before finalizing your order.

We accept all major credit cards (AMEX, Maestro, MasterCard, Visa, Visa Electron) as well as PayPal.

Products

Please refer to the sizing charts for the particular item you’re interested in.

Our clothes are true to size, but if you’re unsure, feel free to reach out to us for guidance.

All our clothing is ethically designed, sourced, tailored, and hand-dyed within the EU. The merino wool used in our legwarmers comes from farm-raised, non-mulesed sheep. For our beautiful packaging, we collaborate with eco-conscious partners and are continually striving to enhance our sustainability efforts